Privacy Policy

At Sunra LLC ("Sunra," "we," "our," or "us"), your privacy matters. We are committed to protecting the information you share with us and being transparent about how we collect, use, and safeguard your data.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, purchase our products, or otherwise interact with our services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information in the following ways.

Information You Provide

When you interact with Sunra, you may choose to provide information including:

• Your name
• Email address
• Phone number
• Mailing address
• Account login information
• Payment information (processed securely through third-party payment providers)
• Customer support communications
• Survey responses
• Information about your child, including name, age, or date of birth
• Health and wellness information you voluntarily provide in connection with our Services

Providing health-related information is voluntary unless it is necessary to deliver a specific product or service you request.

Information Collected Automatically

When you use our Services, we automatically collect certain technical information, including:

• Device type
• Browser type
• Operating system
• IP address
• Approximate geographic location
• Website activity
• Pages viewed
• Time spent on pages
• Referral sources
• Cookies and similar technologies

This information helps us improve our website, understand how visitors use our Services, and maintain security.

Information From Third Parties

We may receive information from trusted third parties, including:

• Laboratory partners
• Healthcare providers (where authorized)
• Payment processors
• Analytics providers
• Authentication providers
• Marketing partners

How We Use Your Information

We use your information to:

• Create and manage your account
• Process purchases and payments
• Deliver products and services
• Generate personalized wellness insights
• Improve our products and user experience
• Respond to customer support requests
• Communicate updates about your account
• Send educational resources and product information
• Maintain platform security
• Detect fraud and misuse
• Comply with legal obligations
• Conduct internal research using aggregated or de-identified information

We only use your information for purposes consistent with this Privacy Policy.

Children's Information

Sunra is designed to help parents and caregivers make informed decisions about their children's health and wellness.

Information about children is collected only when submitted by a parent, legal guardian, or another authorized individual and only as necessary to provide our Services.

We do not knowingly allow children to create independent user accounts where prohibited by applicable law.

Health Information

Some information submitted through Sunra may relate to health or wellness.

Unless expressly stated otherwise, Sunra is not a healthcare provider and does not provide medical diagnosis, treatment, or emergency medical services.

Our Services are intended to provide educational information and personalized wellness insights that support informed conversations with qualified healthcare professionals.

How We Share Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our Services, including:

• Cloud hosting providers
• Payment processors
• Laboratory partners
• Customer support providers
• Analytics providers
• Security providers
• Professional advisors
• Government authorities when required by law
• A successor organization in the event of a merger, acquisition, or sale of assets

These service providers are contractually required to protect your information and use it only for authorized purposes.

Cookies & Tracking Technologies

Sunra uses cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website functionality
• Measure website performance
• Understand visitor behavior
• Provide relevant marketing where permitted

You can adjust your browser settings to disable cookies, although doing so may affect certain website features.

Analytics

We may use third-party analytics services to understand how visitors interact with our Services.

Analytics providers may collect information such as:

• Device information
• Browser information
• Website usage
• Session duration
• Navigation patterns

Whenever possible, this information is aggregated and used to improve the user experience.

Marketing Communications

If you subscribe to our mailing list, we may send you:

• Educational content
• Wellness resources
• Product announcements
• Company news
• Promotional offers

You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email.

Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Your Privacy Choices

Depending on where you live, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Receive a copy of your information
• Withdraw consent where applicable
• Object to certain processing activities
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), or other applicable California privacy laws.

These rights may include the ability to:

• Request access to your personal information
• Request deletion of personal information
• Correct inaccurate personal information
• Learn how your information is used
• Limit certain uses of sensitive personal information where applicable

Sunra does not sell personal information as defined under applicable California law.

International Users

If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

By using our Services, you acknowledge these transfers.

Third-Party Websites

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, provide additional notice.

Your continued use of our Services after changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us.

Sunra LLC

Email: support@sunrahealth.com

Website: www.sunrahealth.com